Professional Experience

•Static Website Hosting (Amazon S3): Established a responsive and scalable static website hosted on Amazon S3, ensuring efficient content delivery.
•Database Management (Amazon RDS): Implemented an Amazon RDS database to store and manage resume data securely, demonstrating expertise in relational database management.
•Server-less Functions (AWS Lambda): Orchestrated server-less functions using AWS Lambda to handle dynamic content generation, highlighting proficiency in server-less computing.
•API Gateway Integration: Integrated AWS API Gateway to efficiently manage and expose server-less functions, enhancing the project's scalability and accessibility.
•Infrastructure as Code (IaC): Utilized Infrastructure as Code principles with AWS CloudFormation to automate and streamline the deployment of cloud resources.
•Continuous Integration/Continuous Deployment (CI/CD): Implemented CI/CD pipelines to automate testing and deployment processes, showcasing a commitment to best practices in software development.
•Cost Optimization Strategies: Employed AWS cost optimization strategies, ensuring resource efficiency and cost-effectiveness in the cloud environment.

• Led a successful national e-commerce project with Sam’s Club and Walmart, collaborating closely with stakeholders to identify and mitigate project risks. 
  Developed and outlined comprehensive functional requirements, optimizing proposed solutions for a high-quality outcome. 
  Achieved a 20% improvement in order processing efficiency, resulting in the successful implementation of the project.
• Demonstrated adaptability by modifying and planning products to meet clients' needs, resulting in increased client satisfaction and 
  a 15% growth in client retention.
• Collaborated with development teams to define and document technical specifications aligned with SailPoint's best practices for integrating applications 
  with the IdentityIQ platform. Ensured seamless access management, granting or denying resources based on user role and privileges.
• Conducted account audits, identifying opportunities for improvement that positively impacted cost-effectiveness, resulting in a 10% reduction in operational costs.
• Enhanced the online EBT user interface through rigorous analysis and quality assurance. Partnered with DevOps to successfully deliver changes, 
  improving user experience and reducing customer support requests by 25%.

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TTEC, Houston,TX
Customer Support

• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

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Apple Inc.,Houston,TX
IT Support Engineer

•Resolved complex technical issues spanning hardware and cloud technologies.
•Enhanced maintenance procedures for OS, communication, and applications.
•Tested and documented best practices for standardized workflows.
•Maintained a problem and solutions log, fostering collaboration among analysts.
•Collaborated effectively with cross-functional teams for prompt issue resolution.
•Administered user accounts and access privileges securely.
•Developed and monitored data quality metrics for informed decision-making.
•Evaluated and optimized business processes for enhanced efficiency.
•Led ongoing reviews, contributing to continuous improvement strategies. 

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Link Capital Inc.,Houston,TX
Analyst(Security/Business/Data)

•Expertise in data querying and manipulation in SQL and Google Sheets
•Developed and maintained SQL queries for data extraction, transformation, and loading 
•Collaborated with application owners and stakeholders to elicit and comprehend business requirements for the        	 
 seamless onboarding of applications into the SailPoint IdentityIQ platform.
•Conducted thorough analysis, documenting application-specific requirements, integration points, and data  
 mappings to ensure a precise understanding of each application's unique characteristics.
(ETL) processes, optimizing data workflows.
•Experience independently analyzing large scale datasets, executing quantitative research, and using data to 
 formulate business insights. Experience in digital, SEO, social media, and Facebook Advertising
•Informed sales and marketing strategies, deploying data-driven approaches with advanced excel skills, pivot 
 tables, V-LOOK and Pivot reporting, and Data Mining
•Researched, compiled, analyzed, and reported various operational claims data from multiple sources.
•Maintaining up-to-date knowledge of identity and access management best practices
•Enforcing company policies and procedures related to identity and access management.
•Participate in IAM audits and review access control reports to identify potential risks

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T-Mobile,Houston,TX
IT Business Analyst

• Conducted comprehensive data analysis to identify trends, patterns, and anomalies in customer behavior, contributing to a 15% improvement in targeted marketing strategies.
• Created and managed user groups in the identity and access management system.
• Collaborated with the marketing team to optimize online advertising campaigns, resulting in a 25% increase in conversion rates.
• Analyzed application data structures, formulated mapping rules, and synchronized data between applications and SailPoint, ensuring accurate representation of user and entitlement data.
• Acted as a liaison between application owners, system administrators, and development teams, fostering clear and effective communication throughout the application onboarding process.
• Designed and implemented automated reporting processes, reducing report generation time by 30%.
• Conducted training sessions for junior analysts on advanced data analysis techniques and tools

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Additional Experience

Comcast,Oak Park,IL
Account Executive

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Education

Bachelor of Science In Economics
Minor: Advertising
University of Houston, Houston TX

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